Date of birth

Government-issued identification (e.g., passport, driver’s license) for verification purposes

1.2 Financial Information:

Payment card details (encrypted)

Bank account information for deposits/withdrawals

Tax identification numbers for compliance with applicable tax laws

1.3 Trading and Account Information:

Account username and password

Trade history and trading preferences

Activity logs

IP addresses, browser data, and cookies for system functionality and performance tracking

1.4 Technical Information:

Device type and identifiers

Operating system information

Browser type and version

Geolocation data

Information about your interactions with the Platform, such as pages visited, time spent, and features accessed

 

2. HOW TO USE YOUR INFORMATION

We use your personal information for the following purposes:

2.1 To Provide Services:
We use your information to provide access to and facilitate the use of our trading platform, process transactions, verify your identity, and manage your account.

2.2 Legal and Regulatory Compliance:
We collect and process your personal information to comply with legal obligations, including:

PIPEDA (Personal Information Protection and Electronic Documents Act) compliance in Canada.

Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations.

Monitoring and reporting financial transactions.

2.3 Platform Improvement:
We use your personal information, including technical data, to improve platform performance, enhance user experience, and provide customer support.

2.4 Communication:
We use your contact information to send you:

Account-related updates and notifications

Transaction confirmations

Promotional materials (if you opt-in to receive such communications)

 

3.HOW WE PROTECT YOUR INFORMATION

We implement industry-standard security measures to protect your personal information against unauthorized access, loss, or misuse. These measures include:

Encryption of sensitive data during transmission and storage.

Secure access controls to safeguard your data.

Regular security audits and monitoring to detect and address vulnerabilities.

Data Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law or regulatory obligations.

 

4. SHARING YOUR INFORMATION

We do not sell, rent, or trade your personal information. We may, however, share your personal information with the following parties under certain circumstances:

4.1 Service Providers:
We may share your information with trusted third-party service providers who assist in running our business, including:

Payment processors and financial institutions.

Data storage and hosting providers.

Customer support service providers.

4.2 Legal and Regulatory Compliance:
We may disclose your personal information if required by law, to:

Comply with legal obligations or court orders.

Protect our rights, property, and safety, or that of others.

Respond to legal requests or regulatory inquiries.

4.3 Business Transfers:

In the event of a merger, acquisition, or sale of OTC Markets, your personal information may be transferred as part of the transaction. We will notify you of any such change through an update to this Privacy Policy.

 

5. YOUR RIGHTS AND CHOICES

You have certain rights in relation to your personal information:

5.1 Access and Correction:
You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate or incomplete.

5.2 Withdrawal of Consent:
You may withdraw your consent to the collection, use, and disclosure of your personal information at any time, subject to legal obligations. However, withdrawing consent may affect your ability to use certain features of the Platform.

5.3 Data Deletion:
You may request the deletion of your personal information, except when we are legally obligated to retain it or for other legitimate purposes.

5.4 Opt-Out of Communications:
You may choose to opt-out of receiving promotional emails or newsletters by following the unsubscribe instructions included in the communication.

 

6. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to improve your experience, analyze site performance, and deliver personalized content. Cookies are small data files placed on your device.

You can manage cookies through your browser settings. However, please note that disabling cookies may impact your ability to use some features of the Platform.

For more details, please refer to our Cookie Policy.

 

7. THIRD-PARTY LINKS

The Platform may contain links to external websites or services that are not operated by us. We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

 

8. CHILDREN’S PRIVACY

The Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected personal information from a child under 18, we will take steps to delete it.

 

9. INTERNATIONAL TRANSFERS

Your personal information may be transferred to and processed in countries outside of Canada. These countries may have data protection laws that differ from those in Canada. By using the Platform, you consent to the transfer of your personal data to these countries.

 

10. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or the personal information we hold about you, please contact us at:

OTC Markets
D West Tower, 70 York Street,
Toronto, ON M5J 1S9, Canada
Email: [email protected]
Phone: +1 (289) 246-8637